Frequently Asked Questions
Sizing & Fit
Q: How do I find my perfect swimwear size?
A: We recommend measuring your bust, waist, and hips using a soft measuring tape. Check our detailed size chart for accurate measurements in centimetres. If you're between sizes, we suggest sizing up for bikini tops and down for bottoms for the most comfortable fit.
Q: Do your swimwear sizes run true to size?
A: Our swimwear is designed to fit true to size based on standard South African sizing. However, swimwear fit can vary by style - high-waisted bottoms may run smaller while triangle tops tend to be more forgiving. Check individual product descriptions for style-specific fit notes.
Q: Can I exchange my swimwear for a different size?
A: Yes! We offer size exchanges within 14 days of delivery for unworn items with hygiene liner intact. See our Returns & Exchanges policy for full details.
Shipping & Delivery
Q: Do you deliver nationwide in South Africa?
A: Yes, we ship to all major cities and towns across South Africa including Cape Town, Johannesburg, Durban, Pretoria, Port Elizabeth, and Bloemfontein.
Q: How long does delivery take?
A: Standard delivery takes 3-5 business days to major centres and 5-7 business days to smaller towns. Express delivery (1-2 business days) is available to Cape Town, Johannesburg, and Durban.
Q: What are your shipping costs?
A: Standard shipping is R99 nationwide. Free shipping on orders over R750. Express shipping is R150 to major centres.
Q: Do you offer international shipping?
A: Currently, we only ship within South Africa. International shipping may be available in the future - join our newsletter to be notified first.
Materials & Care
Q: What materials are your swimwear's made from?
A: Our swimwear is crafted from premium Italian Lycra and recycled polyester blends. All fabrics offer UPF 50+ sun protection, chlorine resistance, and quick-dry technology perfect for South African beach and pool conditions.
Q: How do I care for my swimwear?
A: Rinse immediately after use in fresh water. Hand wash in cold water with mild detergent. Avoid fabric softeners and bleach. Lay flat to dry away from direct sunlight. Never wring or twist the fabric.
Q: Are your swimwear pieces chlorine resistant?
A: Yes, our premium fabrics are specially treated to resist chlorine damage and fading, making them perfect for both ocean and pool swimming.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express) Through Yoco for secure online payments.
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 2 hours of placement. After this time, your order enters our fulfilment process. Contact us immediately at [your-email] if you need to make changes.
Q: Do you offer lay-by or payment plans?
A: No We do not offer payment plans
Returns & Exchanges
Q: What is your return policy?
A: We offer 14-day returns from delivery date for unworn items with original tags and hygiene liner attached. Swimwear must be in original packaging for hygiene reasons.
Q: How do I return an item?
A: Log into your account and request a return authorization. Print the prepaid return label and drop off at any PostNet location. Refunds are processed within 5-7 business days after we receive your return.
Q: Can I return sale items?
A: Sale items marked "Final Sale" cannot be returned. All other sale items follow our standard return policy.
Product Information
Q: Are your swimwear pieces reversible?
A: Selected styles in our collection are reversible, offering two looks in one piece. Look for "Reversible" in the product title and description.
Q: Do you offer mix-and-match bikini sets?
A: Absolutely! Most of our bikini tops and bottoms can be purchased separately to create your perfect mix-and-match set. Check individual product pages for available sizes.
Brand & Sustainability
Q: Are your products environmentally friendly?
A: We're committed to sustainability! Many of our pieces are made from recycled ocean plastic and we use eco-friendly packaging. We're continuously working to reduce our environmental impact.
Q: Where are your swimwear pieces manufactured?
A: Our swimwear is ethically manufactured in specialized facilities that meet our quality and ethical standards. We prioritize fair labor practices and quality craftsmanship.
Customer Support
Q: How can I contact customer service?
A: Reach us at [your-email], WhatsApp [your-number], or use our live chat feature. Our team responds within 24 hours on business days.
Q: Do you have a physical store?
A: We're primarily online-based to keep costs down and pass savings to you. Follow our social media for pop-up events and trunk shows in Cape Town and other major cities.
Have another question? Don't hesitate to reach out - we're here to help you find your perfect swimwear!
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